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Returns/Refunds

We really hope you love your purchases but just in case you don't, we won't leave you hanging.

If you are not satisfied with your purchase (it happens!) you can email us at support@shopgocharlotte.com.  We will shortly send, via email, a return shipping label and you will be responsible for sending the item(s) back.  When we receive the item, you will be refunded in full.

If your product has been damaged in transit, please email photos of the damaged piece(s) to support@shopgocharlotte.com and we will immediately refund your purchase.